Conflict Managment

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LM 27,8

Con?ict management in Nigerian university libraries
Esharenana E. Adomi
Department of Library and Information Science, Delta State University, Abraka, Nigeria, and

520
standard 4 December 2005 Revised 20 February 2006 Accepted 17 April 2006

Sylvester Ozioma Anie
Acting Polytechnic Librarian, Delta State Polytechnic, Ozoro, Nigeria
Abstract
Purpose The purpose of this clause is to investigate pattern of con?ict management in Nigerian university libraries Design/methodology/approach A survey employing descriptive design and using questionnaire to collect data from paraprofessional and professional stave of three Nigerian university libraries.



Findings This article reveals the personal characteristics of the respondents; studyity of respondents grok con?ict as positive and arsehole be stimulated by library managers; a majority of them have undergo con?ict with their colleagues followed by those who experienced it with their boss(es); interpersonal con?ict ranks highest in the type of con?ict experienced in the libraries; organisational goal(s) is a major fact taken into consideration during con?ict resolution duration accommodation ranks highest as technique of con?ict avoidance; it is think that library managers should deal with con?icts as soon as they arise. Originality/value This paper generated important ?ndings which are capable of change library managers and staff in understanding con?ict and how it can be managed. Keywords Con?ict, Con?ict management, University libraries, Nigeria Paper type question paper

Library Management Vol. 27 No. 8, 2006 pp. 520-530 q Emerald Group create Limited 0143-5124 DOI 10.1108/01435120610686098

1. Introduction Con?ict is generally regarded as disagreement regarding interests or ideas (Esquivel and Kleiner, 1997). Organisational con?ict is the discord that occurs when the...If you want to get along a full essay, order it on our website: Orderessay



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